JivoChat provides developers with rich customization options for our products, as well as a large set of tools for convenient integration of their own and third-party business process automation solutions.
Widget API — allows you to manage the widget which is displayed to the website visitor. It can be used to manage the chat window, and also to send any information from the page on which the chat window is placed, to the Jivo App. For example, it is possible to send additional information about a user and that will also be kept in the contact center archive.
Webhooks API — allows you to receive notifications about the beginning or end of a chat on your server-side, and also to send to Jivo additional information to be displayed in Jivo app as a response to HTTP-requests.
Chat API — allows you to organize the processing of customer requests from any sources, both from mobile and desktop applications, or a fully customized widget on a website. Agents receive calls to the Jivo application in a completely similar manner to other channels.
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